Any time you open an account, place a bet, or verify your identity, you share personal information. 22Bet uses that data to run your account, meet KYC/AML laws, and keep the platform secure. The sections below highlight the essentials, so you know what happens behind the scenes.
What 22Bet Collects and How
To deliver the service and meet legal duties, the site gathers a few predictable categories of information:
- Account details you provide: Name, DOB (18+), address, email/phone, chosen currency (NZD), and password.
- KYC/AML documents (when requested): Photo ID, proof of address (≤ 3 months), and proof that you own the payment method (masked card, e-wallet screenshot, bank receipt, or crypto TXID).
- Transaction and usage data: Deposits/withdrawals, bet history, bonuses used, support chats/emails, device identifiers, IP, and logs.
- Cookies and similar tech: Keep you logged in, remember preferences, and measure site/app performance.
That’s the raw input. In short: basic profile data you type in, documents you upload for verification, activity created by your play, and cookie signals that keep the site working smoothly.
Why Your Data Is Used
Each use of data maps to a common legal basis. Here’s the practical breakdown:
- Run your account & deliver services (contract): Registrations, logins, bet settlement, opt-in bonuses, and support.
- Payments & withdrawals (contract/legal obligation): Processing deposits/payouts and confirming payment-method ownership.
- KYC/AML & age checks (legal obligation): Identity verification, fraud/anti-money-laundering controls, and record-keeping.
- Platform safety (legitimate interests/legal obligation): Fraud detection, security monitoring, and incident logging.
- Communications (legitimate interests/consent): Service emails (receipts, policy updates) and optional marketing that you can unsubscribe from at any time.
Bottom line: Most data processing is required to provide the account and payout, and comply with the law; marketing is optional and under your control.
RegistrationWho Your Data Is Shared With (And Why)
To operate reliably and legally, 22Bet shares limited data with vetted partners:
- Payment providers & banks to move funds and troubleshoot transactions.
- KYC/AML vendors to verify documents and run required checks.
- Hosting, security, and analytics providers to run the website/app and detect abuse.
- Group companies & professional advisers for operations, audits, or legal advice.
- Regulators and law enforcement where the law requires, or to establish/defend legal claims.
Some processing may happen outside your country, but appropriate safeguards are used for those transfers. The goal is functional payments, compliant verification, and a stable platform—not resale of your personal data.
How Long Is Your Data Kept?
Retention isn’t one size fits all, because AML and accounting rules apply:
- Account & transactional records are kept as long as needed to provide services and meet AML/financial record-keeping laws.
- Marketing preferences are stored only while your consent stands (or until you opt out).
- KYC documents are retained for the legally required period and then securely deleted.
So even after closing an account, some records must remain for a statutory window; once that closes, they’re removed.
RegistrationCookies, Analytics, and Your Choices
Cookies keep the site usable and help improve performance. Expect a mix like:
- Essential cookies that power login, bet slip, and cashier flows.
- Analytics/performance cookies that track load times and stability.
- Marketing cookies that support personalised offers where applicable.
You can manage cookies in your browser and, where offered, via on-site controls. Just note that blocking essential cookies can break basic functions like staying logged in or paying out.
Your Rights Regarding Data Held at 22Bet
You have a set of data rights that you can exercise through support after confirming your identity:
- Access your personal data.
- Correct inaccurate details (e.g., address, phone).
- Erase certain data where no legal basis requires retention.
- Restrict or object to specific processing in defined cases.
- Port the data you provided in a structured format.
- Opt out of marketing at any time via links or account settings.
The team will respond within statutory timelines and explain if AML/financial laws limit what can be erased immediately.
RegistrationSecurity in Practice — How 22Bet Secures Your Information Against Third Parties
22Bet outlines technical and organisational measures designed to protect your information:
- Encryption/SSL covers traffic from login to cashier.
- Access controls limit who can see data internally.
- Payment security follows industry norms; payment proofs must be masked (first 6 + last 4 digits on cards; never share CVV).
No platform can promise zero risk, but the combination of encryption, access control, and process checks materially reduces it.
Age Limits & Responsible Play
The platform is for adults and includes controls to help you play sensibly:
- 18+ only—underage accounts are blocked via KYC.
- One account per person under the terms.
- Responsible-gaming tools: Deposit limits, session reminders, time-outs, and self-exclusion on request via support.
For players who need stronger blocks or guidance, support can point you to the right setting or next step.
RegistrationChanges to The Policies in Place
Policies evolve. When 22Bet updates the privacy notice, the new version applies from publication on the site/app, and material changes may be highlighted via service messages. It’s a good habit to skim the summary when you see a notice.
How to Contact 22Bet About Privacy
Whenever you have questions, want to exercise a right, or need help with documents, use the official inboxes:
- General support: 24/7 live chat or support-en@22bet.com
- KYC & security documents: security@22bet.com
- Privacy/data requests: policy@22bet.com
When writing, include your registered email, a clear description of the request, and any relevant masked proofs—this speeds up verification and resolution.
Registration